DW Carpentry & Installations (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

By using our website, you agree to the practices described in this Privacy Policy.

1 Information We Collect

We may collect personal and non-personal information in the following ways:

a. Personal Information

Includes information you voluntarily provide, such as:
• Name
• Email address
• Phone number
• Address
• Any details submitted through contact forms, quote requests, or email communication

b. Automatically Collected Information

When you visit our website, we may automatically collect:
• IP address
• Browser type and version
• Device information
• Pages you visit and time spent on the site
• Cookies and tracking technologies (see Section 5)

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2. How We Use Your Information

We may use your information to:
• Respond to enquiries and provide quotes
• Deliver carpentry and installation services
• Improve our website and customer experience
• Communicate updates, promotions, or service-related information
• Maintain internal records
• Ensure website security and performance

We do not sell your information to third parties.

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3. Sharing Your Information

We may share your information only when necessary:
• With trusted service providers (e.g., email hosting, website analytics)
• To comply with legal obligations
• To protect our rights, property, or safety

Any third parties processing your data do so under strict confidentiality obligations.

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4. Data Storage and Security

We implement reasonable technical and organisational measures to protect your data from:
• Unauthorised access
• Alteration or disclosure
• Loss or misuse

While we strive to protect your information, no method of transmission over the internet is 100% secure.

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5. Cookies and Tracking Technologies

Our website may use cookies to:
• Improve website functionality
• Analyse website traffic
• Personalise user experience

You may set your browser to refuse cookies; however, some site features may not function properly.

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6. Your Data Rights

Depending on your location, you may have the right to:
• Access the personal data we hold about you
• Request corrections or updates
• Request deletion of your data
• Withdraw consent to data processing
• Object to certain types of processing

To exercise your rights, contact us using the details below.

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7. Links to Third-Party Websites

Our website may contain links to external websites.
We are not responsible for the content or privacy practices of third-party sites.

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8. Children’s Privacy

Our services are not directed to individuals under 16.
We do not knowingly collect personal data from children.

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9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated “Last Updated 26 November 2025.”